Shipping Policy

Shipment Processing Time:
All orders are processed within 1ÔÇô3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email.

Shipping Rates and Delivery Estimates:
  • Free shipping on orders of $30 or more.
  • Orders under $30. Shipping charges for your order will be calculated and displayed at checkout.
  • There is a $18 extra fee for expedited shipping.
Shipping Policy - ARHGOAT
Note: Not available in Alaska, Hawaii, Guam, and Puerto Rico, as well as APO/FPO military addresses.

Shipment Confirmation and Order Tracking:
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes:
ARHGOAT is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customerÔÇÖs responsibility (including tariffs, taxes, and other costs).

Damages:
ARHGOAT is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

Incorrect Shipping Addresses and Refused Delivery:
We make every attempt to validate the shipping address provided at checkout to ensure itÔÇÖs recognized as a valid address by the shipping carrier. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

ARHGOAT will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments:
If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

Chat Online
or Email us at support@arhgoatcare.com
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete.