Returns & Refunds

Returns:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@arhgoatcare.com. Please do not return to the original shipping address.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

IF YOU OPENED THE PRODUCT TO APPLY TO YOUR HAIR and were not satisfied by the results, just send us an image of the results and we will refund your order (minus the shipping fee, if applicable) and you will NOT need to return the item(s).

You can always contact us for any return questions at support@arhgoatcare.com.

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items, custom items, or gift cards.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note that the return amount will not include the cost of shipping. If more than 15 business days have passed since we’ve approved your return, please contact us at support@arhgoatcare.com.

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